How resilience improves success


Resilience is identified as one of the factors that helps individuals overcome difficult times. In business a resilient team is just as important as a resilient individual. However, while individual resilience is built independently, team resiliency can only be cultivated by leadership.

Research, by “Harvard Business Review”, of nearly 2,000 NCAA coaches has identified 3 key moments when a leader can increase team resiliency.

These key moments are:

  • Before adversity strikes
  • During an adverse event
  • After adversity has subsided

Moreover, based on this research, resilient teams have 4 common behaviours:

  • They believe they can effectively complete tasks together. Each individual believes that they can effectively complete the tasks.
  • They share a common mental model of teamwork. All team members must be responsible in their roles and the ways they cooperate with one another during a task. When team members share an accurate understanding of what needs to be done, and how their roles and the roles of others fit into the big picture, they are well positioned to respond to adversity effectively, and without hesitation.
  • They are able to improvise. A team must be able to improve and develop new ideas or ways of handling difficult task. To be able to do so, a team needs to rely on existing knowledge from past experiences and reconfigure a new idea when facing a setback.
  • They trust one another and feel safe. Team resilience is enhanced when members share the belief that it is safe to take interpersonal risks in their team, such as offering unusual or creative ideas without fear of being criticized or singled out by fellow team members. This feeling of safety enables members to openly and honestly speak up, which leads to a greater diversity of perspectives.

For more information visit: Harvard Business Review